Question 1

Where can I find information on the current FIC recall?

Accepted Answer

Please visit our Recall Page to read about the current recall and determine if your lock is affected.

Question 2

What are the FIC key codes?

Accepted Answer

The codes for FIC keys come in four ranges:
            CF301 - CF351
	 EF301 - EF351
	 HF301 - HF351
	 401- 434  (The early version of this series may have CW on them)

Any key code not listed here is not stocked by Fastec and belongs to another lock manufacturer.

Question 3

What is the difference between the HF300 series and the 400 series?

Accepted Answer

The new 400 series of cylinders and keys are made to be unique from the old CF300, EF300, and HF300 series. You cannot use a HF301 key in a 401 lock, nor can you use a 401 key in a HF301 lock.
 
Important - If you need to change out cylinders, HF300 series cylinders will not fit in a lock that originally had 400 series cylinders (a lock made mid-summer 2014 or after). The HF300 cylinders are too big to fit. However, if you have an older lock that originally had HF300 series cylinders, you may put the 400 series cylinders in it.

Some 400 series locks and keys will start with CW (as in CW401). These are the first version of the 400 series.

Question 4

Can you fit the 400 series cylinders in an older lock that originally had HF300 series cylinders?

Accepted Answer

Yes.

Question 5

Can you fit the HF300 series cylinders in a newer lock that originally had 400 series cylinders (a lock made mid-summer 2014 or after)?

Accepted Answer

No.

Question 6

I have a key code of CF301. Will the HF301 key work as a replacement?

Accepted Answer

Yes, all HF key codes are designed to replace both the CF and EF key codes.
 
However, CW key codes will not work as a valid replacement.

Question 7

I have a key code of HF301. Will the 401 key work as a replacement?

Accepted Answer

No, 400 key codes will not work as a valid replacement for key codes CF, EF, or HF. The 400 series is a new, unique series.
 
Please call customer service at 1-800-837-2505 if you have further concerns on this.

Question 8

What is the difference between the FIC CW401 and 401 locks and keys?

Accepted Answer

FIC CW401 and FIC 401 locks and keys are the same - called the 400 series. CW means it is the first version of the 400 series lock style but they are the same and interchangeable.

Question 9

I lost my keys. How do I find my key code?

Accepted Answer

To find the key code to your lock, you will need to remove the lock from the door. This is easily done by removing the four screws from the inside handle of the lock assembly. There should be a label on the inner steel plate that will tell you the key code.

Question 10

I need a key to my baggage door lock. How can I tell what the key code is for it?

Accepted Answer

FIC Baggage door locks prior to mid-summer 2014 were normally coded with the HF315 key. Any baggage locks purchased after mid-summer 2014 now come with the new series CW415 key.

Question 11

Do you sell the small silver CH751 keys for the compartments?

Accepted Answer

No, we only sell the FIC marked keys.

Question 12

Will one key work both cylinders in the lock (deadbolt and latch)?

Accepted Answer

Yes, one key will work for both under normal circumstances.

FAQ