What is your Standard Shipping Policy?
Fastec ships to U.S. domestic locations only.
US Postal Mail
Orders with less than 10 keys
All other items go UPS Ground and are available for expedited shipping upon request. Larger items, like the FIC electric jack, are not eligible for expedited shipping.
UPS cannot deliver to a PO Box.
This is an emergency! Can you overnight my lock or keys to me?
Yes, we do offer expedited shipping at your request.
How long with it take to get my order?
Orders with less than 10 keys will be sent by US Postal Mail. Depending on your location, this may take up to a week to arrive after the order is processed. All other orders will be sent UPS Ground. Expedited shipping is available upon your request for locks, keys, and Hepvo items. Larger items, like the FIC electric jack, are not available for expedited shipping.
What is your return policy?
Items may be returned within 30 days to receive a full refund, not including shipping. Shipping charges will be refunded if the return is due to a Fastec error.
Where can I find information on the current FIC recall?
Please visit our Recall Page to read about the current recall and determine if your lock is affected.
What are the FIC key codes?
The codes for FIC keys come in four ranges:
CF301 - CF351
EF301 - EF351
HF301 - HF351
CW401- CW434 **New Series**
Any key code not listed here is not stocked by Fastec and belongs to another lock manufacturer.
What is the difference between the HF300 series and the CW400 series?
Can you fit the CW400 series cylinders in an older lock that originally had HF300 series cylinders?
Can you fit the HF300 series cylinders in a newer lock that originally had CW400 series cylinders (a lock made mid-summer 2014 or after)?
I have a key code of CF301. Will the HF301 key work as a replacement?
Yes, all HF key codes are designed to replace both the CF and EF key codes.
I have a key code of HF301. Will the CW401 key work as a replacement?
No, CW key codes will not work as a valid replacement for key codes CF, EF, or HF. The CW400 series is a new, unique series.
I lost my keys. How do I find my key code?
I need a key to my baggage door lock. How can I tell what the key code is for it?
FIC Baggage door locks prior to mid-summer 2014 were normally coded with the HF315 key. Any baggage locks purchased after mid-summer 2014 now come with the new series CW415 key.
Do you sell the small silver CH751 keys for the compartments?
No, we only sell the FIC marked keys.
Will one key work both cylinders in the lock (deadbolt and latch)?
Yes, one key will work for both under normal circumstances.
What is your tax policy?
Why does the credit card charge say WESCO, not Fastec?
Fastec now operates under WESCO Distribution.